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Google, Facebook, Twitter and Telegram commitments on negative content

Google, Facebook, Twitter and Telegram committed to increase the blocking of negative content especially radicalism and terrorism. A few days ago four major Internet operators met an invitation by the Indonesian Government to affirm their commitment to counter radicalism and terrorism within their service platform.

Tinuku Google, Facebook, Twitter and Telegram commitments on negative content

In early August was a week full of lobbying and negotiations for the Indonesian Ministry of Communications and Informatics to request the commitment of social media service providers to block negative content, especially the propaganda of radicalism and terrorism.

One by one the representatives of the four companies stated their willingness to continue to improve coordination with the government. The Indonesian Minister of Telecommunications and Informatics, Rudiantara, asked Google, Facebook, Twitter and Telegram to improve service level agreements (SLAs) in how to block content.

The ministry asked them all to respond immediately and respond to content block request if it came from the government. Social media service providers and messaging applications were called to the headquarters of the Ministry of Telecommunications and Informatics in Jakarta as a follow-up to the government's move to block the Telegram messaging service website version on July 14, 2017.

The web version was chosen because it tracked document download activity by 1, 5 GB related to terrorism. Telegram founder and CEO Pavel Durov expressed his apologies for not responding quickly to Indonesia's request. On Monday, August 1, 2017, Durov traveled to Jakarta and met the minister to promise to provide a direct communication channel between the Indonesian government and Telegram.

"We have a communication channel that allows the government to report to us directly. What we change is to speed up the reporting process, we will prepare the moderator team," Durov said.

Facebook's Asia Pacific Trust and Safety Director, Jeff Wu, minister met on Tuesday and promised to improve the service level agreement in overcoming negative content, including radicalism, terrorism, hatred speech and child pornography.

Facebook will utilize the geoblocking feature to filter negative content in Indonesia. This means that the Facebook algorithm will filter out restricted content specifically in Indonesia, but it is still allowed in other countries.

Director General of Applications and Informatics Indonesia, Semuel Pangerapan, said Facebook is committed to providing special representatives who will respond and assist the government in handling negative content. The representative will be supported by a team that will assist in technical matters.

Google's concentration on content blocking is fixed on YouTube services and over the next two or three months they will enable Trusted Flagger features in the Indonesian region. This feature allows selected individuals or organizations to report content that violates the rules in Indonesia.

Trusted Flagger will gain access to a special tool on YouTube that allows them to report videos that are considered unlawful, then the YouTube trained team will review and determine whether the video should be deleted or not.

YouTube claims the Trusted Flagger has an accuracy of 90 percent or three times more accurate than the average regular reporter. Google for Asia Pacific representative Ann Lavin said Friday that Indonesia is the first country in the Asia Pacific region to implement Trusted Flagger services.

Rudiantara proposed Trusted Flagger given to three organizations as an independent third party and has credibility in monitoring negative content. The Minister proposed to YouTube to recruit Wahid Institute, ICT Watch, and Anti-Defamation Society of Indonesia.

Twitter says it has provided a special channel for the Indonesian government to report negative content handled more quickly. Later that report will pass reviews from the Twitter team before being withdrawn from the public. However, if the negative content is already clearly banned in the Twitter platform, then executed directly by the management.


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